Clear terms for your handbook and support.

What you are buying

The £19.99 DVSA Additional Support Handbook includes immediate access to the complete digital PDF and reasonable personal one to one guidance for 12 months from the date of purchase, at no extra cost. One payment. No subscription.

For an earlier purchase, your original price and agreed support terms still apply. Contact us if you need help checking the offer included with your original purchase.

The handbook is independent guidance based on publicly available information. The Right Car Choice is not affiliated with or endorsed by the DVSA.

Digital delivery and cancellation

The handbook is supplied digitally and access is provided immediately after payment. For an immediate download, you must expressly agree to supply beginning and acknowledge the loss of the applicable 14-day cancellation right. Simply reading these terms does not record that agreement. Your statutory rights remain protected.

If you have trouble accessing the handbook, email therightcarchoice@gmail.com so the delivery issue can be investigated.

Refunds and your statutory rights

Where you have expressly agreed to immediate supply and acknowledged the loss of the applicable cancellation right, that right ends when supply of the digital content begins. This does not automatically remove cancellation rights relating to the separate support service. Contact us about any cancellation request.

This does not affect your statutory rights. Please contact us if the digital content is faulty, inaccessible or not as described. Any refund or other remedy required by law will still be provided.

Personal support terms

These support terms apply to a handbook purchase that includes 12 months of personal guidance. Support runs from the date of that purchase and is limited to questions connected with the DVSA Additional Support Handbook and requesting additional support for a theory or practical car test in England, Scotland or Wales.

Support includes helping you understand the handbook, identify support options that may be relevant, prepare or review your request wording, understand where to submit the request and discuss a response received from the DVSA.

Support is provided by email or direct message. Replies are normally provided within two working days, excluding weekends and public holidays.

The support does not include driving tuition, medical or legal advice, counselling, booking or changing a driving test on your behalf, communicating with the DVSA as your representative, completing formal complaints or appeals, or guaranteeing that the DVSA will approve a particular request.

The DVSA considers every request individually. Purchasing the handbook or receiving support does not guarantee that an adjustment will be granted or that you will pass your test.

Please do not send medical records, driving licence details, payment information or other unnecessary sensitive information. Support is for the original purchaser and cannot be transferred to another person without prior agreement. If you are buying for a child or another learner, contact us before purchase to agree who will receive the support.

The Right Car Choice may refuse abusive, threatening, excessive or clearly unrelated requests. Reasonable support connected with the handbook will remain available throughout the 12 month support period.

Contact

Questions about your purchase, delivery or these terms can be sent to therightcarchoice@gmail.com.